Regular issue: Printed edition of Intangible Capital Vol 13, No. 5 (2017)

Table of Contents

ARTICLES

Testing invariance between web and paper students satisfaction surveys: A case study
Monica Martinez-Gomez, Juan A. Marin-Garcia, Martha Giraldo O'Meara
 
Educational videos: After the why, the how
Manuel Rajadell, Federico Garriga-Garzón
 
Improving service quality of hospital front office using an integrated Kano model and quality function deployment
Anjar Priyono, Andina Yulita
 
Factors influencing purchase intention towards consumer-to-consumer e-commerce
Muhammad Dachyar, Liska Banjarnahor
 
How teachers design and implement intstructional materials to improve classroom practice
Gabriel Travé González, Francisco José Pozuelos Estrada, Gabriel Trave Gonzalez