The importance of the mechanisms for the organizational coordination in the Excellence of the Spanish Transplant System

Abstract

Purpose: To analyze from an organizational perspective the main critical success factors in the National Transplant System.

Design/methodology: Deep interviews with different managerial positions at the system, the National Transplant Organization, coordination units at hospitals and local coordination authorities.

Findings: Description of the National Transplant System from a process orientation and analysis of the critical key coordination factors in the final success.

Research limitations/implications: Difficult access to quantitative data.

Practical implications: The knowledge and spread of the managerial factors that make of the Spanish National Transplant System a worldwide reference.

Social implications: To identify and explain a managerial system of excellence that can be an example for other contexts, countries, regions, social realities, etc.

Originality/value: To show the success of the system from the organizational perspective.