Vol 14, No 3 (2018)

Table of Contents

ARTICLES

The role of patron dining experience and emotions on relationship quality in chain restaurant industry
Ying Tuan Lo, Siti Rahmah Awang, Ahmad Jusoh, Khalil Md Nor, Khairiah Soehod
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357-369
Innovation in the government-run Continuing Vocational Education and Training programme for unemployed in Catalonia (Spain): Challenges and opportunities
Liviu Catalin Mara
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370-386
Clustering the mediators between the sales control systems and the sales performance using the AMO model: A narrative systematic literature review
Alejandro Benet-Zepf, Juan A. Marin-Garcia, Ines Küster
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387-408
Measuring innovation: A state of the science review of existing approaches
Philipp ter Haar
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409-428
Normalizing difference: Emotional intelligence and diversity management competence in healthcare managers
Adebukola E. Oyewunmi
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429-444
The capitalization of operating leases: Analysis of the impact on the IBEX 35 companies
Francisca Pardo, Begoña Giner
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445-483
Towards a model of normative diagnosis in the organizational context: The evaluative model of normative appeals
Sergio Salgado, Luis Oceja, Maite Beramendi, Carolina González
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484-497